PARTS & SERVICE

Our 360-degree point of view.

Call Our Parts Line
+1 (513) 542-PART

What’s the best service experience you’ve ever had? At Rotex, our goal is to be the answer to that question. That’s why we offer a comprehensive 360-degree service plan, which includes customer service and support, OEM parts/replacement and onsite field service.

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OEM PARTS

Rotex Screeners are designed to perform reliably and efficiently for decades. When it’s time to replace parts, use genuine Rotex parts for trouble-free operation.

Refurbishment/Reconstruction

Rotex, the company you have counted on to bring you the highest-quality new separation equipment, is also the best source for refurbishing your existing machine.

  • Drive Head Exchange

    Every reconditioned Rotex drive head has the same one-year warranty as a new drive. Rotex uses only time-tested procedures and original factory-quality components.

  • Part Upgrades

    We offer several options to improve the efficiency, cleanliness and performance of your screener.

Inventory Management

We use a two-pronged approach to ensure Rotex parts are available to you where and when you need them.

  • Warehousing

    Rotex parts are available from locations near you and around the world. With four locations in North America, one in Europe and one in Asia, we’ve got you covered.

  • Consignment

    Consignment programs are available and negotiable upon request. Call Rotex at +1 (513) 541-1236 to inquire.

Online Ordering

The Rotex parts store provides an online environment you can access 24/7 to purchase genuine, original equipment (OEM) parts with ease from your computer, smartphone or tablet.

CUSTOMER SERVICE AND SUPPORT

Rotex offers comprehensive support and service to answer all of your screening and separation questions quickly and efficiently.

Customer Service

Rotex customer service promises genuine Rotex parts, competitive pricing and quick turnaround.

After-hours Service

You can contact us after hours if needed via our emergency telephone number: +1 (513) 591-5375.

Technical Support

Our experienced and knowledgeable Rotex Parts Representatives know your Rotex machine and understand your application. We’re here to help with troubleshooting or guidance on specific application issues.

Lab Testing

We offer no-charge testing in our application laboratory when feed conditions or product specifications change. An easy-to-understand report provides clear recommendations for machine sizing, screen selection and performance.

FIELD SERVICES

Our highly trained experts are available for on-site technical visits, operation and maintenance training, and machine installation/commissioning.

Preventive Maintenance

We help you plan preventive maintenance programs to ensure maximum uptime, extend the life of your screening equipment and improve the performance of your Rotex screening and separation equipment.

Service/Repair

Service technicians are available for on-site technical visits in the event of a needed repair.

Installation and Start-up Commissioning

Rotex service technicians are available to help with installation or start-up commissioning if desired.

Training

Customized training is available online, or onsite upon request.


Parts & Service

Our 360-degree point of view

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Materials Testing

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