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SERVICE

Our 360-degree point of view.

What’s the best service experience you’ve ever had? At Rotex, our goal is to be the answer to that question. That’s why we offer a comprehensive 360-degree service plan, which includes onsite field service, customer service and support, and OEM parts/replacement.

Contact a Service Representative:

Call Field Service +1 (513) 591-5334 Call Customer Service +1 (513) 542-7278 Service Request Form

FIELD SERVICES

Our expert technicians are trained and based in our Cincinnati, Ohio facility and are available for on-site technical visits, operation and maintenance training, and machine startup services.

Training

  • A properly maintained machine means less downtime and more production, so make sure your employees know how to keep your Rotex equipment running and performing as expected.
  • This offering includes classroom learning and hands-on sessions at the machine.
  • Topics include system components, preventive maintenance, parts replacement and basic troubleshooting.

Predictive Maintenance Assessment

  • Rotex will perform an in-depth inspection of your equipment before your next planned shutdown, so you’ll be prepared to address any issues at that time.
  • A predictive maintenance assessment allows you time to prepare and order parts; this will help with resource allocation and reduce or eliminate downtime and profit loss from unexpected issues.
  • This assessment covers general machine operation and performance, recommendations for major repairs or replacement, a review of the maintenance program, and a detailed report of the inspection.
  • NOTE: The predictive maintenance assessment requires a shutdown of the equipment for approximately one hour to thoroughly assess the machine and complete the inspection.

Commissioning Assistance

  • Rotex will visit your site prior to machine start-up to verify the proper installation and operation of your equipment and provide a detailed report with necessary action items. This service also includes training sessions for plant employees (see the Training section for details).
  • Multi-visit options are available for customers who request Rotex to be on-site more than once (for example, one visit during installation to ensure proper machine placement, and then another closer to start-up to review machine operation and perform training with the end user).
  • A pre-operation inspection gives you confidence that your equipment will perform as expected and will not result in any machine or structural damage.
  • NOTE: Rotex does not offer machine installation services. This is a pre-operation inspection to be performed after machine installation.

Repair Supervision

  • Rotex will supervise the repair/replacement of components to ensure proper installation and avoid any additional issues or downtime.
  • NOTE: This is a supervisory service only. The customer will be required to provide all manpower and equipment necessary to perform the repair.

General Troubleshooting

  • Is your machine making an unusual noise? Have you noticed changes in its normal operation? Is something just not quite right? When you run into an issue, have a Rotex technician inspect and assess your equipment to ensure you receive proper diagnosis and the best possible solution.
CUSTOMER SERVICE AND SUPPORT

Rotex offers comprehensive support and service to answer all of your screening and separation questions quickly and efficiently.

Customer Service

Rotex customer service promises genuine Rotex parts, competitive pricing and quick turnaround.

After-hours Service

You can contact us after hours if needed via our emergency telephone number: +1 (513) 591-5375.

Technical Support

Our experienced and knowledgeable Rotex Parts Representatives know your Rotex machine and understand your application. We’re here to help with troubleshooting or guidance on specific application issues.

Lab Testing

We offer no-charge testing in our application laboratory when feed conditions or product specifications change. An easy-to-understand report provides clear recommendations for machine sizing, screen selection and performance.


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Materials Testing

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